Welcome to our FAQ section! At STACCATO, we’re committed to making your shopping experience as effortless as our New York-inspired styles. Below you’ll find answers to common questions about our products, shipping, returns, and more.

About Our Products

What styles does STACCATO specialize in?
We specialize in contemporary women’s tops that blend New York sophistication with everyday wearability. Our collections include:
  • ⭐️ Americana Collection – Our signature line featuring timeless designs
  • Knit Tops – Comfortable yet polished everyday essentials
  • Coordinated Sets – Perfectly matched pieces for effortless styling
  • Short Sleeve & Sleeveless options – For all seasons and occasions
  • Woven Tops – Elevated basics with premium detailing
What makes STACCATO tops special?
Each STACCATO piece is designed with the modern woman in mind, featuring:
  • Quality fabrics that drape beautifully
  • Flattering fits for all body types
  • Thoughtful details that elevate basics
  • Versatile styles that transition from work to weekend

Ordering & Account Information

How do I create an account?
You can create an account during checkout by selecting “Create Account” after entering your email address. Account benefits include:
  • Faster checkout
  • Order tracking
  • Exclusive newsletter with promotions
  • Early access to seasonal collections
What payment methods do you accept?
We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal

Shipping & Delivery

Where do you ship?
We proudly ship worldwide! However, we currently cannot deliver to some Asian countries and remote areas. During checkout, you’ll be notified if we’re unable to ship to your location.
What are my shipping options?
We offer two stylish shipping solutions:
  • Free Shipping (for orders over $50):
    • Via EMS
    • 15-25 business days after dispatch
    • Perfect for planned wardrobe updates
  • Standard Shipping ($12.95):
    • Via DHL or FedEx
    • 10-15 business days after dispatch
    • Real-time tracking included
    • Ideal for last-minute needs
All orders are processed within 1-2 business days as we hand-check each item personally.
Will I need to pay customs fees?
International customers may be responsible for local duties and taxes. We include all necessary documentation with your package to help streamline customs clearance. These fees vary by country and are not included in your order total.

Returns & Exchanges

What is your return policy?
We stand behind our products with a 15-day happiness guarantee from the delivery date. If any item doesn’t meet your expectations:
  • Email our customer care team at [email protected]
  • We’ll provide easy return instructions
  • Refunds will be issued to your original payment method (excluding shipping costs)
Can I exchange an item for a different size or color?
Currently, we process returns rather than direct exchanges. We recommend placing a new order for your preferred item and returning the original purchase within our 15-day window.

Customer Service

How can I contact customer service?
Our New York-based team is happy to help! Email us at [email protected] for any questions about:
  • Order status
  • Product details
  • Returns
  • Special requests
We typically respond within 1 business day.
Where is STACCATO located?
Our design studio is located at:
3814 Dancing Dove Lane, New York, US 10013
All orders ship from this location.

Still have questions? We’re here to help! Contact our customer care team at [email protected].

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