At STACCATO Sale Store, we combine New York-inspired contemporary design with exceptional customer service. Our shipping and returns policies reflect our commitment to making your experience as effortless as our stylish tops.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods

We offer two convenient shipping options to serve our global customers:

Standard Shipping ($12.95 USD)

  • Carrier: DHL or FedEx
  • Delivery time: 10-15 business days after shipment
  • Includes tracking and insurance

Free Shipping (Orders over $50 USD)

  • Carrier: EMS
  • Delivery time: 15-25 business days after shipment
  • Includes basic tracking

Note: We currently cannot ship to some Asian countries and remote regions. During peak seasons, delivery times may be slightly extended.

Easy Returns & Exchanges

We design our contemporary women’s tops with precision and care—and we extend that same attention to detail to our returns process. If your New York-inspired piece isn’t perfect, we’ll make it right.

Return Policy Details

  • 15-day return window from delivery date
  • Free returns on unworn items with tags attached
  • Refunds to original payment method
  • Exchanges subject to availability

Eligible Items

We accept returns for most items in our collections, including:

  • ⭐️ Americana Collection tops
  • Knit tops and woven tops
  • Short sleeve and sleeveless styles
  • Coordinated sets (must return full set)

Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

  • Final sale items
  • Tops that have been worn, washed, or have tags removed

How to Return or Exchange

Step 1: Initiate Your Return

Email our New York customer service team at [email protected] within 15 days of receiving your order with:

  • Your order number
  • Item(s) you wish to return/exchange
  • Reason for return
  • Whether you prefer a refund or exchange

Return Request Template:

Subject: Return Request for Order #[Your Order Number]

Dear STACCATO Team,

I would like to initiate a return for my recent order (#[Your Order Number]).

Item(s) for return: [Product Name(s) and Style Codes if available]

Size(s): [Original Size Received]

Reason for return: [Fit Issue/Color Difference/Etc.]

I would prefer: [Refund to original payment method / Exchange for size [New Size]]

Please advise next steps at your earliest convenience.

Best regards,

[Your Full Name] [Your Contact Information]

Step 2: Package Your Items

Once approved:

  • Repackage items in original packaging with all tags attached
  • Include the original packing slip or a copy of your order confirmation

Step 3: Ship Your Return

We offer two return options:

  • Prepaid Return Label: For US customers, we’ll email a prepaid return label ($7.95 deducted from your refund)
  • Self-Arranged Shipping: International customers may ship returns to:
    STACCATO Returns
    3814 Dancing Dove Lane
    New York, NY 10013 USA

Refund Processing

  • Timing: Refunds process within 3-5 business days after we receive your return
  • Method: Funds return to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Notification: You’ll receive an email confirmation when processed

Note: International refunds may take additional time to appear in your account, depending on your bank’s processing time.

Exchanges

For size exchanges on our premium knit tops or woven styles:

  • We’ll ship your new item once we receive the original
  • Exchanges are subject to current inventory availability
  • Price differences will be charged/refunded as needed

Style Tip: Our Americana Collection pieces tend to run true-to-size. If exchanging for fit, our customer service team can advise on sizing for specific styles.

Questions?

Our New York-based customer service team is happy to assist with any shipping, returns or exchanges. Contact us at [email protected] for personalized assistance.

We stand behind every contemporary top in our collection and want you to love your STACCATO pieces as much as we love designing them.